Performance Measurement at Its Worst

The topic of metrics has always been popular with our members, but demand for information regarding Operations dashboards and indicators has significantly increased over the past few months, and I have found myself having many conversations with members lately about our Innovative Metric Blueprint piece. That’s why when I read this article on the Seven […]

New Realities for Operations Talent

I came across an article this morning that caught my attention. It was written by a Corporate Executive Board colleague for the Washington Post regarding current overall levels of employee engagement in the United States. This is a phenomenon that we’ve observed particularly acutely in the financial services industry, and one that we’ve been writing […]

Surprising Lessons from the Mortgage Industry

Over the past few years, every aspect of the mortgage industry has been examined with a fine toothed comb by the media, regulators, consumers, and lenders alike. Well, it seems like they missed a spot. With new regulations coming into effect and changing consumer needs, the industry will be forced to focus on the efficiency […]