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Quis ipsum suspendisse ultrices gravida.
Quis ipsum suspendisse ultrices gravida.
As frequent readers of our blog will know, the Council has focused a lot of attention recently on the topic of finding hidden inefficiencies within Operations. These are costs that often go untracked
For the third year in a row, Operations executives responding to our Executive Outlook Survey said that improving process efficiency is their top priority. While this is certainly important news, I am
There is no denying that processes are the building blocks of Operations, and ensuring strong process mechanics is an integral part of Operations management. Sometimes though, Operations executives ar
I came across an article this morning that caught my attention. It was written by a Corporate Executive Board colleague for the Washington Post regarding current overall levels of employee engagement
It’s unlikely that you will find an Operations executive not concerned with capturing the Voice of the Customer (VOC). VOC has been a highly useful strategy in helping Operations functions align the
One of the biggest shifts in the nature of Operations employees’ roles is the amount of thinking they should be doing—and are increasingly expected to do. Operations work is increasingly becoming
As frequent readers of our blog will know, the Council has focused a lot of attention recently on the topic of finding hidden inefficiencies within Op
There is no denying that processes are the building blocks of Operations, and ensuring strong process mechanics is an integral part of Operations mana
The topic of metrics has always been popular with our members, but demand for information regarding Operations dashboards and indicators has significa
It’s unlikely that you will find an Operations executive not concerned with capturing the Voice of the Customer (VOC). VOC has been a highly useful
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