I came across an article this morning that caught my attention. It was written by a Corporate Executive Board colleague for the Washington Post regarding current overall levels of employee engagement in the United States. This is a phenomenon that we’ve observed particularly acutely in the financial services industry, and one that we’ve been writing about since December of 2009 when we published our predictions for Operations executives in 2010 .
While we’ve been focused on this issue for nearly a year now, our members seem to be somewhat less concerned. We recently conducted a poll asking members which trends are most likely to impact Operations’ work in the next twelve months, and while only 21 members have responded so far only one of those members selected talent attrition as an area of concern.
Many cite low attrition rates and a slow job market. Others tell us about existing company-wide engagement initiatives and efforts to improve employee productivity and quality. I still can’t help but think that this is an underappreciated threat for most of our members, particularly at a time when the industry is being redefined, Operations knowledge workers are a scarce breed, and the financial services industry has lost some of its former allure.
If you’re concerned about this issue as well and would like to speak to someone from the Operations Council about it, please don’t hesitate to leave a comment on this post or email us at OCResearch@executiveboard.com. We look forward to hearing from you.